HiLyph Bud Dryers
Support for Medium, Large, and XL systems with both Bud Dryer and Hash Dryer software.
Request Bud Dryer supportTCI Scientific equipment support
Protect uptime. Get a clear next step.
Get help with HiLyph Bud and Hash Dryers, Original Resinator processing equipment, setup questions, operating issues, warranty registration, or an existing order. Start with the equipment details below so the TCI team can respond efficiently.
Stop operating equipment if you notice an immediate safety hazard.
Call TCI support
Smoke, electrical arcing, a burning odor, damaged wiring, or another unsafe condition requires immediate shutdown when it is safe to do so. Do not disassemble equipment before receiving authorized guidance.
Support by equipment family
Tell us what is on your floor.
Different machines require different operating details. Choose the equipment family that best matches your question, then include the model and serial number in your request.
HiLyph Hash Dryers
Support for Medium, Large, and XL systems running the dedicated Hash Dryer software.
Request Hash Dryer supportOriginal Resinator
Support for OG and XL platforms, compatible drums, screens, accessories, and workflow questions.
Request Resinator supportWarranty or delivery
Registration, proof of purchase, order status, freight, delivery damage, parts, or coverage questions.
Open warranty registrationA disciplined support process
From symptom to resolution.
TCI begins with the operating facts, determines the appropriate diagnostic path, and identifies whether guidance, an authorized part, service, or a formal warranty process is needed.
Identify
Confirm the equipment family, exact model, serial number, purchase date, and software version when available.
Document
Record error messages, vacuum behavior, temperatures, cycle stage, recent changes, and when the issue began.
Diagnose
TCI may use phone, email, photos, video, or an authorized remote diagnostic conversation to narrow the cause.
Resolve
Follow the approved operating adjustment, parts, service, return, or warranty path provided by the TCI team.
Prepare your case
Give support a useful starting point.
Complete the form to prepare a detailed email in your device’s email application. After it opens, attach clear photos, short videos, screenshots, or proof of purchase when relevant.
- Photograph the serial-number label and complete machine.
- Copy error messages exactly as they appear.
- Note the cycle stage and last known normal operation.
- List recent maintenance, movement, or configuration changes.
- Do not remove panels or attempt an unauthorized repair.
Equipment support request
Required fields help TCI identify the equipment and understand the symptom before the first conversation.
Support questions
Answers before you open a case.
These answers explain how to prepare for support. Current written warranty terms and direct instructions from TCI control if they differ from this overview.
What information should I gather before contacting support?
Have the model, serial number, purchase date, software version, exact error message, machine location, cycle stage, and a timeline of the symptom. Photos of the serial label, control screen, connections, and overall setup can also help.
Should I open the machine or attempt a repair first?
No. Do not remove panels, alter wiring, modify software, open refrigeration components, or perform another invasive repair unless TCI provides written authorization or directs an approved procedure. Unauthorized work may create a safety risk and affect warranty coverage.
Can TCI diagnose an issue remotely?
Many operating questions and initial diagnostics can begin by phone, email, photos, or video. The TCI team will determine whether the next step is an operating adjustment, an authorized part, service, or a formal warranty process.
How do I register a HiLyph warranty?
Use the official warranty registration page and retain your proof of purchase. TCI’s published warranty page currently states that registration must be submitted within 60 days of purchase; review the current written terms when registering.
What should I do if equipment arrives damaged?
Document the exterior packaging, pallet, labels, and equipment before discarding anything. Contact TCI promptly with the order information and clear photos. Follow the written freight and delivery instructions provided for your order.
Where can I ask a pre-purchase or facility-planning question?
Use the TCI contact page for system selection, room planning, electrical requirements, capacity, current availability, or commercial project questions. You can also call 877.437.9379.
For lawful operations only. Support guidance does not replace facility-specific electrical, refrigeration, occupational-safety, fire-code, or regulatory requirements. Do not perform work outside your qualifications or without required authorization.
Still need help?
Contact TCI Scientific with the machine model, serial number, location, and a clear description of what is happening.