TCI Scientific Refund Policy
A DBA of TCI Scientific Innovations LLC

At TCIScientific.com, we are committed to offering only the highest-quality freeze dryers, accessories, and packaging solutions. While we strive for complete customer satisfaction, we understand that refund requests may occasionally arise. Please review our official policy below:

Standard (Non-Custom) Items

Refunds for non-custom items may be granted under the following conditions:

• The item is unopened, unused, and in original condition
• A refund request is made within 30 days of the purchase date
• All approved refunds are subject to a 15% restocking fee
• Shipping costs are the responsibility of the customer, both for the original order and return

We do not offer refunds on used equipment, consumable goods (like sealing film), or items returned without prior approval.

How to Request a Refund

To request a refund, please contact our customer service team:

📧 Email: support@tciscientific.com
📞 Phone: (208) 648-2600

When contacting us, please include:

• Your order number
• The name associated with the order
• A brief explanation of your return request

Refunds will only be processed after the returned item has been received and inspected. If approved, the refund will be issued to the original method of payment, minus the 15% restocking fee.

Return Shipping

Customers are responsible for return shipping costs. We strongly recommend using a trackable shipping method and retaining your tracking number, as TCI Scientific is not liable for items lost or damaged in return transit.

Need Help?

Our team is here to assist with any questions about your order or our refund process. Reach out to us Monday through Friday, 9 AM to 5 PM (PST), and we’ll be happy to help.

This page last updated September 12th, 2025